Returns

If for any reason you have received an order from us and there is a problem, the following should answer your questions and enable you to choose the next course of action.

CANCELLING YOUR ORDER
You can cancel your order from the time you placed it up to 14 days after receiving the goods for any reason.You will need to contact us by e-mail or post with your order details. When you place an order on our website you will get an order number and an email confirmation. Please see below for returning items.
ORDER SHORTAGES
You must notify us of any items received damaged or items missing from an order within three days of receipt. Please email or call us from the Contact Us Details.
FAULTY OR DEFECTIVE GOODS
Contact our customer service department to register the problem from the Contact Us information. Delivery of replacements will be made to the original delivery address unless otherwise advised.

If necessary we will arrange to collect the goods from you at which point you will be given a unique authorisation number that must be clearly marked on the outside of the consignment prior to its collection. Please ensure the package is adequately wrapped to prevent damage during transit.
PLEASE NOTE: Drivers will not collect any visibly inadequately wrapped packages.

Please do not dispose of any goods until advised to do so by customer services, who will confirm this in writing. Once the goods are received back at our Distribution Centre, they will be inspected and the appropriate action taken for corrective and preventative action. Where applicable a credit will then be raised if a replacement is no longer required.
RETURNING UNWANTED ITEMS
We hope you will be pleased and satisfied with the products you have purchased from Wesco UK. However if you are not happy with your purchase for any reason we will offer a refund or exchange providing they are received back in good re-saleable condition and meet the following returns criteria:

1. Goods must have been supplied by Wesco UK during the last 30 days. Goods returned to us must be in their original condition with box, seals and shrink-wrap intact. Goods must be fit for re-sale. If not goods will be refused by our Distribution Centre and returned to sender.

2. Goods must be returned at your cost, within 14 days of authorisation and clearly marked with the Authorisation Number supplied by Customer Service. (Returns can only be accepted at our distribution centre in Glossop, Derbyshire). Goods received back without authorisation will be refused.

Please remember that we are unable to accept liability for packages damaged during transit. Credit can only be issued for goods returned as authorised in good re-saleable condition.

Unless the goods supplied were either defective or incorrectly supplied, the outward carriage charge will not be refunded.

We will complete any refunds within 28 days of receiving the returned product(s).