If for any reason you have received an order from us and there is a problem, the following should answer your questions and enable you to choose the next course of action.
If necessary we will arrange to collect the goods from you at which point you will be given a unique authorisation number that must be clearly marked on the outside of the consignment prior to its collection. Please ensure the package is adequately wrapped to prevent damage during transit.
PLEASE NOTE: Drivers will not collect any visibly inadequately wrapped packages.
Please do not dispose of any goods until advised to do so by customer services, who will confirm this in writing. Once the goods are received back at our Distribution Centre, they will be inspected and the appropriate action taken for corrective and preventative action. Where applicable a credit will then be raised if a replacement is no longer required.
1. Goods must have been supplied by ML Living (UK) Ltd T/A Wesco Living during the last 30 days. Goods returned to us must be in their original condition with box, seals and shrink-wrap intact. Goods must be fit for re-sale. If not goods will be refused by our Distribution Centre and returned to sender.
2. Goods must be returned at your cost, within 14 days of authorisation and clearly marked with the Authorisation Number supplied by Customer Service and details of where to return to will be given at that time. Goods received back without authorisation will be refused.
Please remember that we are unable to accept liability for packages damaged during transit. Credit can only be issued for goods returned as authorised in good re-saleable condition.
Unless the goods supplied were either defective or incorrectly supplied, the outward carriage charge will not be refunded.
We will complete any refunds within 28 days of receiving the returned product(s).