Frequently Asked Questions (FAQ)

Can I also place my order by telephone?

We regret that telephone orders are not possible. Should you have any questions regarding the ordering process, we will be pleased to provide telephone assistance on the following number: 01225 615120

How long will it take until I receive the goods?

All orders placed by 2.00pm will be despatched the same working day for delivery within 1-2 days. Scottish Highlands 48hrs, Scottish Offshore 2-5 days, Northern Ireland 3 days, Isle of Man 48hrs, Jersey & Guernsey (Inc. Alderney, Herm & Sark) 48hrs

What is the procedure for returns?

If you want to return an ordered item, please contact us. Please send an e-mail to 

How can I find out more about new products and special offers?

Our current highlights will always be listed on the homepage of our website. All of our special offers can be found at a glance under the category “SALE”. To ensure you are always up to date about new products and special offers from WESCO, simply sign up for our newsletter. We will then send you a regular overview of our current highlights and offers. Sign up now!

What should I do if I am having a problem with the website?

Our customer services staff will be glad to help you with any queries or problems you might have regarding our site. Please do not hesitate to contact us on: 01225 615120 or

I would like to add to my order, how do I do this?

Please give our friendly customer services team a call on 01225 615120 and they will be happy to help. When you place an order on our website you will get an order number and an email confirmation, please have this ready to quote when phoning.

Have you received my returned items?

As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive an email within 5 working days of posting your parcel to us, please get in touch with our Customer Services team and we'll get back to you as soon as possible. Please give us the recorded delivery reference number when you contact us.

How do I order?

As you browse the site simply add items you wish to purchase by clicking "Add to Basket" button, found next to every product on the site. Adding to your basket does not mean you are obliged to buy. When you are finished browsing, click on the "Checkout" button. You can then review your order and if you choose, proceed to pay for the items using our secure checkout process.

How much will delivery cost?

Delivery is £4.95 per order within Mainland UK and FREE of charge for all orders over £50. Delivery to the Scottish Highlands and some Islands can be more. For more information regarding delivery please click here.

Can I order a product which is out of stock?

You can order a product when it is out of stock and it will be placed on back order for you, you will be notified of this during the checkout process. All back order products that are ordered with a product which is in stock will be despatched as a complete order when the out of stock product becomes available. Products placed on back order we would estimate a lead time of 2-3 weeks, we receive deliveries of new stock regularly. When you receive your order confirmation there will be an estimated delivery date displayed. Should you have any questions please contact us on 01225 615120 

How long does delivery take?

We work with DPD & Royal Mail using their 48hr and express services in order to offer next day delivery, although during busy periods it can take longer. DPD are one of the UK's leading courier companies offering an unbeatable service both in delivering your package and customer service. We are therefore able to offer delivery on the next working day providing your order is placed prior to 2.00pm

Will I be kept updated on my order's progress?

Yes!!! After you have placed your order, we will send you an order confirmation email stating 'Thank you for your order....'. This will be sent within a maximum of 24 hours after you place your order, but will most likely be sent on the same day or even immediately afterwards. We will then send you an email when your order has been despatched (usually same or next working day), stating 'Your order has been dispatched'.

What do your prices include?

The primary prices on this site are UK pounds sterling (£GBP) and are inclusive of any taxes (such as VAT).

How do I pay?
We accept all major credit and debit cards (as well as PayPal) through our secure transaction process found at the end of our checkout pages.

Please note that we regret that are unable to offer credit or payment terms and require full payment at the point of order.

Can I send my item to a different delivery address or as a gift? 

Yes, sending a gift or to another address is easy and free-of-charge! During checkout, you can enter the address for the invoice and a different delivery address for the gift to be sent to.

How do I know it is safe to order from this site?

Wesco Living UK are focused on providing a secure and trust worthy service to ensure our customers feel happy making a purchase from our online store.

All personal information that you enter into this site is fully encrypted during transmission so that your details are unreadable if intercepted. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times! Furthermore, Wesco Living UK does not retain your credit or debit card details on our systems.

Standard Secure Sockets Layer (SSL) technology is used to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

- Authentication: This assures your browser that your data is being sent to the correct computer server, and that the server is secure. -Encryption: This encodes the data, so that it cannot be read by anyone other than the secure server. - Data Integrity: This checks the data being transferred to ensure it has not been altered.