Returns

 

 Returning Unwanted Items:

Thank you for ordering with us, we hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a refund providing the following returns criteria are met and the goods have been supplied within the last 30 days:

    • Products must be unused and undamaged (excludes normal examination of the product as you might do in a shop)
    • No attempt must of been made to fit the product, any screw packs must be unopened and fitting templates are to be intact.
    • Goods must be returned in their original product box and where supplied the outer brown packing box with all internal packaging. Packing the product as originally received is crucial as this protects the product on its return journey to ensure safe arrival back to our warehouse.

Goods must be returned at your cost, within 14 days of authorisation by Customer Services and details of where to return your item will be given at that time. Goods received back without authorisation will be refused.

Please remember that we are unable to accept liability for packages damaged during transit, a claim would need to be raised with your chosen courier. If you are shipping an item over £50, we recommend adding a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Credits can only be issued for goods returned as authorised in good re-saleable condition. 

Unless the goods supplied were either defective or incorrectly supplied, the outward carriage charge will not be refunded.

 To return your items to us please contact us via email sales@wesco-living.co.uk stating your order number, contact details and the reason for return. Once we have received this, we will authorise your return.

We ask that you please include a copy of your delivery note within the return parcel.

We will make the refund no later than 28 days after the day we receive back from you any goods supplied. There are certain situations where only partial refunds are granted, or goods are returned to the customer. Any item not in its original condition, is damaged or missing parts, or for reasons not due to our error. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you, or we may return it to you. 

If your returned order is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 28 days of receiving the item back. We cannot be held responsible for any items lost or damaged during transit. 

If your order qualified for free shipping and a return brings the order below the promotion threshold, we reserve the right to make a charge of £4.95 for shipping if we feel the promotion is being misused.

Sale Items: Unfortunately, we do not offer refunds or exchanges on sale items after 14 days. This does not affect your statutory rights.

 

 Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account or payment method used. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wesco-living.co.uk, and we can look into the matter for you.