|Returning Unwanted Items:|
Thank you for ordering with us, we hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a refund providing the following returns criteria are met and the goods have been supplied within the last 30 days:
Goods must be returned at your cost, within 14 days of authorisation by Customer Services and details of where to return your item will be given at that time. Goods received back without authorisation will be refused.
Please remember that we are unable to accept liability for packages damaged during transit, a claim would need to be raised with your chosen courier. If you are shipping an item over £50, we recommend adding a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your items to us please contact us via email email@example.com stating your order number, contact details and the reason for return. Once we have received this, we will authorise your return.
We ask that you please include a copy of your delivery note within the return parcel.
If your order qualified for free shipping and a return brings the order below the promotion threshold, we reserve the right to make a charge of £4.95 for shipping if we feel the promotion is being misused.
Sale Items: Unfortunately, we do not offer refunds or exchanges on sale items after 14 days. This does not affect your statutory rights.
|Built to Order Products:|
Products that are built to order and other items that are manufactured, assembled and tailor made are non-returnable, non-refundable and not suitable for exchange. Please visit our website for further information.
|Late or Missing Refunds:|
If you haven’t received a refund yet, first check your bank account or payment method used. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org, and we can look into the matter for you.