If for any reason you wish to return your purchase from us, the following should answer your questions and enable your next course of action.
Cancelling your order:
You can cancel your order from the time you placed it up to 14 days after receiving the goods for any reason. You will need to contact us by e-mail with your order details. When you place an order on our website you will get an order number and an email confirmation. Please see below for returning items.
Faulty or defective Goods:
Faults and damages must be reported to us with photographs displaying the fault or defect within 3 days of receipt of goods by e-mail to firstname.lastname@example.org
Delivery of replacements will be made to the original delivery address unless otherwise advised. If necessary, we will arrange to collect the goods from you, please ensure the package is adequately wrapped to prevent damage during transit and a copy of your delivery note is included within the parcel so that we are able to identify it when it arrives back with us.
PLEASE NOTE: Drivers will not collect any visibly inadequately wrapped packages.
Please do not dispose of any goods until advised to do so by customer services, who will confirm this in writing. Once the goods are received back at our Distribution Centre, they will be inspected, and the appropriate action taken for corrective and preventative action. Where applicable a credit will then be raised if a replacement is no longer required.
If necessary, we will arrange to collect the goods from you or for the goods to be dropped off at our courier drop-off point.
Returning Unwanted items:
We hope you will be pleased and satisfied with the products you have purchased from ML Living (UK) Ltd / T/A Wesco Living. However, if you are not happy with your purchase for any reason, we will offer a refund providing the goods are received back in good re-saleable condition and meet the following returns criteria:
Goods must have been supplied by ML Living (UK) Ltd T/A Wesco Living during the last 30 days. Goods returned to us must be:
- In their original condition with box, seals and shrink-wrap intact.
- Goods must be undamaged and unused (excludes normal examination of the product as you might do in a shop.)
If not, goods will be refused by our Distribution Centre and returned to sender.
Goods must be returned at your cost, within 14 days of authorisation by Customer Services and details of where to return to will be given at that time. Goods received back without authorisation will be refused.
Please remember that we are unable to accept liability for packages damaged during transit, a claim would need to be raised with your chosen courier. If you are shipping an item over £50, we recommend adding a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Credits can only be issued for goods returned as authorised in good re-saleable condition.
Unless the goods supplied were either defective or incorrectly supplied, the outward carriage charge will not be refunded.
To return your items to us please contact us via email email@example.com stating your order number, contact details and the reason for return. Once we have received this, we will authorise your return. We ask that you please include a copy of your delivery note within the return parcel.
We will make the refund no later than 28 days after the day we receive back from you any goods supplied. There are certain situations where only partial refunds are granted, or goods are returned to the customer. Any item not in its original condition, is damaged or missing parts, or for reasons not due to our error. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you, or we may return it to you.
If your returned order is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 28 days of receiving the item back. We cannot be held responsible for any items lost or damaged during transit.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account or payment method used. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org, and we can look into the matter for you.
Free Standard Delivery offer - if your order qualified for free shipping and a return brings the order below the promotion threshold, we reserve the right to make a charge £4.95 for shipping if we feel the promotion is being misused.
Sale Items: Unfortunately, we do not offer refunds or exchanges on sale items after 14 days. This does not affect your statutory rights.
To exchange your items, please contact us via email email@example.com stating your order number, contact details and the reason for exchange.
When arranging to exchange an item we will place a new order for the exchange item(s). You will be responsible for your shipping costs for returning your item(s) and for the re-delivery of goods.
We cannot be held responsible for any items lost or damaged during transit.